Business Process Leader / Processmanagement (m/f/d)

For our Wagon Hire Division, we are looking for a Business Process Leader / Process Management (m/f/d) for immediate employment in Hamburg, Germany.

Your tasks

You will be a key member of the VTG Business Process Management Team. You will contribute to the strategic planning and execution for the specific area of Business Process Management and for the wider VTG. You will be the owner (f/m/d) of a business critical process across VTG and lead the performance of this process. 
  • Be the lead person and owner (f/m/d) in terms of competency, impact and performance of a key business process
  • Develop a profound understanding of what is critical to customer and quality (CTK) for this specific process. You will be able to clearly articulate how performance improvements benefits customer and business
  • Owning, developing and launching definitions of process performance metrics. As a second step, institutionalize these metrics into an Operational MI / Dashboard
  • Based on data, metrics and feedback from customers and business – drive projects with clear benefits. Develop tracking mechanisms to ensure delivery of each project
  • Take lead in communicating process knowledge as well as the benefits of a continuously improving process. Coach functional leaders to support communication of improvements
  • Build virtual teams, be the key influencer and ‘inspirer’ (f/m/d) of your process

Your profile

  • Bachelor's Degree in Economics, Supply Chain or Business Management or comparable studies
  • 3+ years experience in project management and Business process management expertise
  • Great communication skills to work effectively and credibly with leaders from across the VTG organization
  • Experience in change management
  • Self-motivated with the ability to multi-task and prioritize in demanding situations
  • Strong service mindset and ability to use metrics to measure process performance
  • Attention to detail and excellent problem solving skills
  •  Very fluent in written and spoken English
  • Willingness to travel occasionally in Europe


     

We offer

  • A positive working climate
  • Support with your moving
  • Flexible working hours for a better work-life balance
  • An attractive compensation package
  • Additional benefits, such as food allowance, accident insurance, subsidy for company pension scheme, social service
  • An individual training programme for professional and personal development